1. Booking:
The tour can be booked online here, using the contact form, by email, by WhatsApp or by phone. The contract comes into effect upon written confirmation by email and is legally binding for both parties. By booking the tour, the customer accepts the tour guide’s terms and conditions.
2. Fees:
Please refer to the current prices for the tours in the respective descriptions of the tours and on the Booking page. The fees do not include VAT, as the tour guide is a small business within the meaning of § 19 UStG.
3. Cancellation deadlines:
Cancellations must be made in writing three days before the tour date. For later cancellations, 50% of the agreed fee will be charged. If the client cancels on the day of the tour or if the group does not show up, the agreed fee will be charged in full (100%).
4. Group size/number of participants:
The maximum number of participants for the tours is 25.
5. Payment:
Unless otherwise agreed in writing, payment is to be made on the day of the tour directly to me, the tour guide, in cash or in advance by invoice or via Paypal.
6. Waiting time:
If the group is late, the tour guide will wait 15 minutes at the agreed meeting point. The customer is solely responsible for arriving at the agreed appointment.
7. Liability:
Participation in the tours is at the participants’ own risk. The tour guide is only liable for damages caused intentionally or by gross negligence. This does not apply to damages resulting from injury to life, limb or health. In all other cases, the tour guide’s liability is limited to the amount of the agreed fee. Entering buildings as part of a tour is at your own risk.
8. Insurance cover:
Tom Ahlgrim: I have professional liability and financial loss insurance through HUK-Coburg in 96448 Coburg for my city and guest guide activities.
Tobi Volkmer: I have professional liability and financial loss insurance through the Federal Association of Guest Guides in Germany for my city and guest guide activities.
9. Miscellaneous:
The tours take place in all weathers. If a storm is expected, the appointment can be postponed. Sound recordings are not allowed during the tour.